Billing without surprises. Refunds without guesswork.

RevenueCentra offers paid Basic, Starter, Professional, and Enterprise plans for the period shown at checkout. Basic, Starter, and Professional can start with a free trial; every new workspace also begins on one automatically. Credit and lead top-up packs are separate one-time purchases. A custom setup follows the written scope and payment terms accepted for that engagement.

The checkout shows the selected item, billing period, currency, subtotal, applicable tax, and final total before payment. INR prices for Indian customers are presented with the applicable GST treatment shown at checkout and on the invoice. Razorpay processes the payment; RevenueCentra does not store your full card, UPI PIN, or bank password.

Your first eligible self-serve RevenueCentra purchase is covered by a seven-day money-back guarantee. That can be the first plan payment or, when a top-up is the first self-serve purchase, the first eligible credit or lead pack. Email us within seven calendar days of the captured charge from the registered account email and ask for a refund.

For a subscription started with a free trial, the seven days are counted from the day your first payment is actually captured (when the trial ends), not from signup - so the trial never eats into the guarantee.

The guarantee applies once per customer or connected business, not once per new workspace, email address, plan change, or payment method. It does not automatically apply to custom implementation, consulting, provider charges, or third-party services unless the confirmed proposal says it does.

When you start a plan with a free trial, you authorise a payment mandate with Razorpay at checkout. Nothing is charged during the trial apart from a small verification amount your bank may show, which is refunded immediately. When the trial ends, the plan price shown at checkout (including GST for Indian billing) is charged to your saved method automatically, and the plan then renews each month or year on the same mandate until you cancel. We remind you before the trial ends and before renewals.

Cancel any time from Settings, Billing (Turn off auto-debit). Cancelling stops every future charge with no cancellation fee; the period you have already paid for stays available to its end. Cancelling during the trial means you are never charged at all. Ending use does not automatically refund the unused part of a period already paid for after the guarantee window. Each workspace gets one free trial.

If you chose to pay without saving a method, or bought a top-up pack, that purchase is one-time: it never renews, no mandate exists, and nothing further is charged unless you actively buy again.

Top-ups add usage to the account described at checkout and can be consumed by eligible actions or validations. After the first-purchase guarantee window, a correctly delivered top-up is generally non-refundable, especially once any part has been used.

If the payment was captured but the balance was not added, do not repeat the purchase immediately. Send the payment reference and workspace email so we can verify the payment event and apply the purchase or refund the failed grant.

RevenueCentra is a digital service. Nothing is physically shipped. A successful plan or top-up is activated in the relevant account after the payment provider confirms a captured payment and the application verifies it.

There is no physical exchange process. If the wrong self-serve item was purchased and has not been used, contact us promptly with the payment reference. We will review whether it can be corrected, credited, or refunded without creating duplicate access.

After the first-purchase guarantee window, a correctly activated plan or pack is generally non-refundable because access or usage remains available for what was purchased. We still review duplicate charges, captured payments that never activated, incorrect amounts, confirmed technical billing errors, and any refund required by applicable law.

A provider outage, provider account suspension, or separate provider fee does not automatically make a RevenueCentra purchase refundable. We will review whether the RevenueCentra service itself was materially unavailable and what remedy is reasonable for the affected period.

Custom integrations, implementation, onboarding, consulting, and privately agreed enterprise work follow the milestones, deposit, acceptance, cancellation, and refund terms in the confirmed proposal or order. If that document is silent, contact us before paying so scope and cancellation terms can be confirmed in writing.

Email contact@revenuecentra.com from the registered account email with the subject “Refund request” or “Billing review.” Include the workspace email, payment date, amount and currency, Razorpay payment or order reference, what was purchased, and the reason. Never send a full card number, UPI PIN, password, or bank login.

We may ask for limited additional information to match the transaction and confirm account authority. If a payment appears pending rather than captured, your bank or Razorpay may first need time to complete or reverse it.

Once approved, RevenueCentra submits the refund to the original payment method, typically within five to seven business days. Razorpay, the bank, card network, or wallet may take additional time to display the credit. We will share the available refund reference so you can follow up with the payment provider if needed.

RevenueCentra is operated by FreeFast Private Limited, Nobinchandra Road 24, Baruipur, South 24 Parganas, West Bengal 700144, India. Registered-entity and grievance details are on Contact.